Statement of Impartiality

NBCOT understands and is fully aware of the importance of impartiality in carrying out its certification activities. Our structure, policies, and procedures are designed to manage any conflicts of interest and to ensure the objectivity of our management system and certification activities.

NBCOT aims to inspire confidence in its certification activities by:

• Being impartial,
• Employing competent personnel,
• Being responsive to complaints,
• Being open,
• Providing access to relevant information gathered,
• Ensuring fairness,
• Maintaining transparency of processes, and,
• Maintaining confidentiality.

Our certification processes are subject to continual review and improvements to increase the effectiveness of the management system.